Warranty

Can an Ink Cartridge explode in your printer?

Here at Ink & Toner Solutions we hear this all the time: “my inkjet cartridge exploded in my printer and there’s ink all over the place!”

Can an inkjet cartridge “explode in a printer”? The simple answer is No. Period. It’s just not possible. Let’s start with the way a print head is built: Continue reading

Are On Line Return Policy’s Good or Bad?

Ink & Toner Solutions is in the business of selling eco-friendly remanufactured ink and toner cartridges in Northampton, Ma. We have been doing it now for 9 years and we have a very easy to understand return policy. Our ink & toner products carry a one year warranty  from date of purchase. Your cartridge is defective, we replace it, bought the wrong cartridge, we trade it for the right one, the cartridge you bought for the printer you had just died, bring it in, we will either give you store credit or refund the cost of the cartridge. No gimmicks, no small print, no hidden cost, 12 month warranty, period. Now lets look at typical on-line return policy’s. Continue reading

How is the Quality of on Line Ink and Toner?

I’ve been in the printer cartridge business now since 2004 and have had the opportunity to witness many changes not the least being the quality of re manufactured ink & toner cartridges. From the day of individuals filling in their basement with no quality control to the present where large business’s using the latest equipment and quality control methods are putting out superb products. So how is one to know what is a quality printer cartridge and which are junk. Continue reading

Free Inkjet Troubleshooting Help

Ink & Toner Solutions is always looking for ways to help our customers and anyone else that uses printers or printer products.  Millions of people use the ink jet printer for home or office use but really have no one to turn to when things go wrong.  Most of the customer service reps in the big box stores are not printer experts let alone well trained in the complexities of the inkjet machines they sell, so when something goes wrong and the customer calls they usually don’t get an answer.  We at Ink & Toner Solutions aim to not only help you get your question answered but more importantly solve the problem.

We believe that the customer should receive as much help, insight and support about the product they bought.  Far too often this is not the case.  Manufacturers provide the bare minimum of support for their products, often in the form of outsourced tech support which often frustrates us more than the initial problem with our technology.  In our constant search for ways to bring this information to our customers we are proud to offer an on-line help site through one of our tech partnerships that is easy to use and has videos to make the explanation of the issue crystal clear.  All you do is choose the manufacturer’s name, click on the cartridge that goes into your printer and it brings you to a help page with the most common questions or issues for this machine.  On many questions, the option to view a step-by-step video in plain English is provided, just click on the link in the entry about your issue, and the video plays.  As always, if the help site does not answer your question, just give us a call and we’ll do our very best to help solve the problem or question you have.  Try it out and let us know what you think.

WILL USING REFILLED INK OR TONER VOID A WARRANTY?

Who has not heard the statement “I was told not to use refilled or remanufactured printer cartridges in my printer because it will void my warranty”. Well, we are here to tell you that is a big fat lie!! Continue reading