sales

Customer Service Lesson

Picture this, I walk in to a car dealership one day to look around and see if there’s a car on the lot that might interest me. Standing there looking around and here comes the sales associate that will be working with me.  He asks me how I’m doing and we do the normal small talk for a few minutes and then I’m asked what I’m looking for. He seems very nice and say’s he believes he has a model that will be perfect for me. He walk’s me over to where the car is. It looks real nice, right color, right model and the price seems to be just about what I think I can afford. He proceeds to tell me what’s under the hood and the options the car comes with. You won’t believe what happens next! Continue reading

Salespeople Etiquette!

 

There are a few things to get straight about my job: I love sales but not selling and I really hate salespeople. I had the pleasure of meeting a gentleman at an expo tabletop event hosted by a local chamber, whose type you might have already met. He coiled and attacked the second I gave my friendly hello (I was tired and read to just meet fellow businesses, not be sold.) Not a good start. He had on a full suit and in 30 seconds told me about every disease and industry report to back up his holistic product claim- of which there were at least 25 to listen to…I was drowning and he was bombing. The only was I could escape- and at this point it was considered escape- was to grab his card and say “Thanks I’ll check out your website.” Continue reading