About Us

Eco-friendly Ink & Toner Products – Exceptional Service


In our opinion, a business is in business to serve its customers and that is what we are all about. Ink & Toner Solutions, Inc. was started in 2004 with the sole purpose of offering the public an alternative to the high cost of OEM (Original Equipment Manufacturer) printer cartridges. We have all wondered why the cost of ink has been so expensive and the simple truth of the matter is that the OEM’s could charge whatever they wanted to because you owned their printer which meant you had to buy their ink. That is so not the case.

By using the empty printer cartridge and remanufacturing it back to the OEM specs we are able to pass on the cost savings of not having to produce the cores themselves, and at the same time recycling these important reusable products. If you are looking to save money on your printing cost and help to recycle you’ve come to the right place.

Because of the enormous response to our Eco-friendly brand of ink and toner cartridges our customers asked if we could also provide printer repair and we did. If your printer ever needs service, give us a call at 413-517-0099 or fill out our convenient Printer Repair Service Call form and one of our techs will contact you to help you, usually the same day. Most printer repair services only work on Laser printers and copiers, but most home users and some small businesses use the ever-popular ink jet type of printers. We are proud to offer in house ink jet printer repair on most major manufacturers, call us for details.

 

President
President

Serges LaRiviere started in the manufacturing industry in 1974 and became a journeyman Tool & Die Maker after completing a four year apprenticeship program. He went on to start his own machine shop in 1980 called Delta Machine & Tool, Inc with his brother. He sold the company in 2004 after many successful years to pursue other business opportunities.
He founded Ink & Toner Solutions in 2006 as a startup and has brought his professionalism and deep understanding of manufacturing into this venture which has served him well and has been instrumental in providing his customers the highest quality ink and toner cartridges available. Ink & Toner Solutions offers individuals, businesses, schools and municipalities an eco-friendly alternative to the high priced ink and toner supplies on the market today by recycling and remanufacturing existing empty cores thus helping to save the environment. From a small startup offering mainly refilled ink jets the company now offers high grade ink jets, toners, printer repair, PC repair and expert advice on printer purchases and comprehensive printer plans to keep printers running at their peak.

Store Manager/PC Repair Ninja (Unofficial)
Store Manager/PC Ninja

Chris has been tinkering with and repairing computers since he was 7 years old when his family got their first IBM-compatible PC with a 640 Kilobyte hard drive in 1989. Ever since then, he has basked in the comforting, warm glow of computer screens as a freelance web developer, Social Media/Web 2.0 guru & teacher, and PC technician for many companies including his own business, Wicked Rebel Productions. He has an A.A. in Communications and has spent over 3 years training in Information Technologies as an apprentice. Chris has completed advanced training with Depot International in Pennsylvania for HP and Lexmark brand laser printers rounding out his already extensive knowledge of printers. He has worked in retail and customer service for over 11 years and has won 12 awards for outstanding customer service in that time.

If you have any problems with your computer or printer, Chris will start trying to fix the problem usually before you can get to ask him for help, because, well, he just loves fixing things. In his spare time, he plays guitar, does stand-up comedy, hosts his own podcast, and is a volunteer producer at Northampton Community Television, as well as continuing to build websites for fun. He has very little spare time as a result :)

tim
PC Tech/Customer Guru

Tim started taking apart his parents appliances when he was ten, unfortunately most never made it back together. Using computers through out early education, he got to experience the different stages of technology as things changed from early Commodore SuperPET computers and Atari 2600’s up to today’s Mac Book Air’s, the internets (joke), and online PC gaming. Tim attended Springfield Technical Community College in the Computer Systems Engineering Technician program.

Northampton Computer Repair is his first IT job and he’s loving every minute of his apprenticeship. He is currently prepping for his A+ certification. Next up will be Networking+ and security+. Tim brings 20 years of customer service experience from various other businesses.  He has also just completed an HP Laser printer certification class in Washington, PA. with Depot International as of 05/2015.  If he looks familiar Tim moonlights at Local Burger as a server/crowd control specialist Wednesday and Saturday nights.