laser printer

Laser Printer Symptoms Problems and Solutions

Let’s face it printers are some of the most frustrating pieces of equipment we have in our offices. I think at one time or another we have all wanted to take one of these machines built in hell and throw it out a third floor window. Hell, I’ve even seen our tech’s pull their hair out sometimes trying to figure out why a printer is still having the same problem after the appropriate work has been performed. Continue reading

Can’t find Aftermarket Cartridges For Your New Printer?

color-ink-384867__180If you like the idea of using aftermarket or re-manufactured ink or toner cartridges in your printer and have been doing so for years, there’s nothing more frustrating than buying a new printer and finding out there are no aftermarket supplies for it yet. Why is that? The answer is pretty simple, greed on the part of the major printer manufactures.

Here’s what happens, each year the  printer manufactures need to come up with new models to please the masses, this in and of itself is good and it’s how business is done. Consumers want bigger and better, it’s just the way we are. All of the big players in this field like HP, Canon, Epson and Brother make huge profits on selling the ink and toner for their machines, that’s no secret. They want to keep that market all to themselves  they will sell some printers at a loss or break even knowing that once you have their printer you are now locked into buying their ink, period. The one place that they can lose market share is through the re-manufacturing industry so they have to try and find way’s to disrupt the flow of aftermarket ink and toner cartridges.

The best way for them to do this is by inventing new cartridges, chips, software and ink that their new printers will use. OK, so you ask how would this disrupt the re-manufacturing industry, simply, we now have to reverse engineer these cartridges before we can re-manufacture them and they know that. This presents a slew of decisions and problems that we the re-manufacturing industry have to solve before you the consumer ever see a re-manufactured cartridge on the shelve.

The first is will the printer be a hit or a bust? Imagine if we spent hundreds of hours on reverse engineering cartridges for a new printer, creating the inks, collected enough empties to start production and then find out the public just did not like the product and decided not to buy. All of that time and money is wasted. So one of the holdups for us is keeping an eye on who the winners will be and who will be the losers, this takes time.

Next, the ink or toner that many of these new models use has just been formulated so they to have to be reverse engineered in such a way that they meet all of the specifications of the original without infringing on any patents held by the parent company. Again before spending thousands and thousands of dollars we need to be certain that there will be enough demand for those particular cartridges. Once we know that, the ink manufactures will figure out the formulation and start mass producing the ink and get it over to the manufacturers.

But even with all of these hurdles, believe it or not the most critical part of this puzzle is getting our hands on enough empties to meet the demand. The OEM (Original Equipment Manufactures) know this and know that this is the weak link in the process. If they can stop or curtail the supply the re-manufacturing industry would grind to a standstill. So what have the OEM’s done? They have implemented all sorts of programs and legal barriers to prevent or make it very difficult for us to get the empties we need! They are basically trying to strangle us by preventing us from getting the raw materials we need, and I thought we lived in a free enterprise system.

HP has made a global effort to remove as many empties from the marketplace under the guise of recycling. Since they started this campaign they have been very successful in keeping millions of cartridges from being re-manufactured. Now the difference between recycling and re-manufacturing is huge. What HP has done is built a huge facility that uses tremendous amounts of energy breaking these cartridges down into their different components with some being used in the production of cartridges but most just being melted down to make something else. It has been proven that re-manufacturing uses much less energy than what HP is doing. Also by re-manufacturing the product is being reused for it’s intended purpose which saves time, money and resources. HP should be ashamed of how they are deceiving the public. If they really wanted to help our environment, they would collect there own cartridges and re-manufacture them and sell them back to the public at a reduced price. We all know that will never happen.

Lexmark has brought to court and won on a little known law about how and when someone can use a printer cartridge for re-manufacture. In a nutshell any manufacturer can use a toner that has been used once in the United States as raw material for production. But if the same toner was used once offshore he can’t use it and could face huge fines by Lexmark, you can read about it here. Our industry collects empties from around the world that feeds our industry and then in turn pass on the savings to the end user, you the consumer. The only reason Lexmark dragged this law out of the closet is they are desperate and need to find and use any and all means available to them to try and stop us. The sad part about this whole story is that the courts are backing them up. To add insult to injury, Lexmark is asking that the offending parties buying the empty cartridge pay what the cost of the toner would have sold for here in the United States in a retail store! Here’s what that means, let’s say a toner sold for $150 in Staples. The re-manufacturer has been paying $3 for that empty cartridge, then he has to put it though the process of re-manufacturing and then sell it for a profit. The middle man gets it and then sells it to the retail operation to sell to the consumer at a reduced price compared to the original, let’s say for this example it would sell for $99.99.By Lexmark asking that the re-manufacturer pay the OEM price of $150, he just put that person out of business. This is free enterprise? Laws like this should be removed from the books or modified for modern times, this is insane. Our government talks about creating jobs and then we see this type of behavior.

Epson has sued and won using basically the same strategies, US business’s can only use empties that are acquired in the United States. Again the only reason businesses would do something like this is they are very concerned about the inroads we as an industry are making. We are taking market share and they don’t like it, but as the old saying goes, if you can’t stand the heat, get the hell out of the kitchen. Using these tactics will in the end backfire and not work.

The consumer has spoken and they are saying they are sick and tired of paying so much for printer cartridges. We are listening as should the OEM’s. They know our products work and if they had any sense they would jump on the band wagon and re-manufacturer their own cartridges and make some money off of them in stead of just shredding them or spending millions of dollars on legal cost trying to prevent our industry from providing the consumer with an alternative.

We at Ink & Toner Solutions keep a list of ink jets and toners that are in R&D. As our customers ask for these items we explain to them the process and then put them on a list so we can inform them as soon as their cartridge model comes on line. Our customers like the savings but more importantly they understand that they are also doing their part in helping save our planet by using recycled products. Hell if you can spend less money, get the same quality as the original product and help to recycle at the same time, why would’t you do it?

We would love to hear your comments on this situation. Have you run into this before? Did you find a solution?

Click The Link Below To See If We Carry The Cartridges You Need. If You Don’t See What Your Looking For Contact Us.

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What is Toner?

So what is toner? We get asked that all the time. First off let’s make sure we are all talking about the right kind of toner, what we are not talking about is the cosmetic toner, you know that lotion or wash designed to cleanse the skin and shrink the appearance of pores.

No, the toner we are talking about is what’s inside the toner cartridge you buy for your printer, it’s the actual medium that lets your printer lay down the images and text that you see come out on your paper.

Toner Powder
Microscopic photo of a developer bead coated with toner particles

The toner itself is an electrically-charged powder with two main ingredients: Pigment and Plastic. The role of the pigment is to provide the coloring, black, cyan, magenta or yellow that produces the text and images on the paper. This pigment is blended into plastic particles so that it will melt when it passes through the fuser which gets heated to a high enough temperature to melt these plastic particles.This quality gives toner powder a number of advantages over liquid ink. Using heat to melt the toner onto the medium causes it to firmly bind to almost any type of paper which means the text won’t smudge or bleed easily which is sometimes the case with liquid inks used in ink jet printers.

A replacing toner cartridge containing the toner hopper and drum assembly

This is toner at it’s most basic level which should suffice for this article. Needless to say there is much more in depth explanations that go into the chemical composition and scientific research of toner but that is not the scope of this post, we just want to give a brief overview of what toner powder is and how it works in the printer you use every day.

Each manufacturer spends millions of dollars on R&D and testing in an attempt to make their toner the best on the market. Toner product and the materials that make up the toner is an ever evolving industry. Consumers always want more, for example when toner was first introduced into the market there was only black. Now due to demand we have color laser printers, each toner color had to be invented and researched to produce the desired results. Customers wanted faster print times, that meant the toner had to be changed so it could melt on the paper at faster and faster speeds.

So, how does this toner powder get onto the paper? Well the toner is usally held in what we call the toner hopper which is inside the toner cartridge that you buy. The printer gathers the toner from the hopper with what is called the developer unit.

Printer Developer Unit
A typical Developer Unit

The developer is actually a collection of small, negatively charged magnetic beads. These beads are attached to a rotating metal roller, which moves them throughout the toner in the toner hopper.

Because they are negatively charged, the developer beads collect the positive toner particles as they pass through. The roller then brushes the beads past the drum assembly. The electrostatic image has a stronger negative charge than the developer beads, so the drum pulls the toner particles away.

The drum then moves over the paper, which has an even stronger charge and so grabs the toner.

Printer Drum Unit
Drum Unit

After collecting the toner, the paper is immediately discharged by the detac corona wire. At this point, the only thing keeping the toner on the page is gravity, if you were to blow on the page at this point, you would completely lose the image as the toner would simply blow away. The page must pass through the fuser to affix the toner. The fuser rollers are heated by internal quartz tube lamps, so the plastic in the toner melts as it passes through.

Laser Printer
How a Laser Printer Works

Here’s a simplified schematic of the major parts of a laser printer showing the toner hopper, corona wire, fuser, drum assembly and developer roller. When the paper is grabed from the paper tray it passes through the various parts of the printer at a high rate of speed. This is evident from watching how long it takes from the time you hit print to the time your page comes out complete with text and images. If you pick the page up as soon as it comes out of the printer you can still feel the heat form the fuser that melted the toner onto the paper.

So what is the main advantage of a laser printer Vs a ink jet printer? Speed, precision and economy. A laser can move very quickly, it can print with much greater speed than an ink jet. Laser printers do tend to cost more than ink jet printers but that is offset by the fact that it doesn’t cost as much to keep them running. Toner powder last a long time and still be usable, unlike ink jets that can dry up if you don’t use them. If your looking to print high quality photo’s better to get a high end ink jet, if your looking to print a lot of text documents or even color presentations for office use, get a laser printer.

Let us know what you think of the post, we love to hear from our readers so we can improve and write blogs that our readers want us to write.

http://computer.howstuffworks.com/laser-printer9.htm

 

 

 

 

 

Is the Cost of Laser Toner Going Up?

Have you been noticing that your laser printing cost are going up even though you have been trying to cut down on printing to save money? It seems the more you try to save by cutting down the higher your toner cartridges are costing. A report by Melissa Riofrio in PC World explains why this is happening and again it’s just corporate greed. Continue reading

How Do I Fix a Paper Jam?

 

We all own printers and we all have run across the annoying paper jam that always seems to happen at the worst possible time. So how do you fix the jam and what in the heck causes paper to jam? In this post we are going to look at those questions and try to give you the information you need to prevent or fix a paper jam without having to call in a printer repair tech that is going to charge you anywhere from $80 an hour up to $180. Continue reading

What is the Quality of refilled Ink and Toner Cartridges?

Is the quality of the remanufactured ink and toner printer cartridges being sold out there as good as the OEM (original equipment manufactures) cartridges? That’s kind of like asking if the quality of aftermarket automobile parts are as good as the OEM part. The answer in both cases is it really depends on the manufacturing process’ and the quality control of the remanufacturer to produce a product that meets the quality of the original part. All remanufactured products are not created equal. Continue reading

Customer Service Lesson

Picture this, I walk in to a car dealership one day to look around and see if there’s a car on the lot that might interest me. Standing there looking around and here comes the sales associate that will be working with me.  He asks me how I’m doing and we do the normal small talk for a few minutes and then I’m asked what I’m looking for. He seems very nice and say’s he believes he has a model that will be perfect for me. He walk’s me over to where the car is. It looks real nice, right color, right model and the price seems to be just about what I think I can afford. He proceeds to tell me what’s under the hood and the options the car comes with. You won’t believe what happens next! Continue reading

Are On Line Return Policy’s Good or Bad?

Ink & Toner Solutions is in the business of selling eco-friendly remanufactured ink and toner cartridges in Northampton, Ma. We have been doing it now for 9 years and we have a very easy to understand return policy. Our ink & toner products carry a one year warranty  from date of purchase. Your cartridge is defective, we replace it, bought the wrong cartridge, we trade it for the right one, the cartridge you bought for the printer you had just died, bring it in, we will either give you store credit or refund the cost of the cartridge. No gimmicks, no small print, no hidden cost, 12 month warranty, period. Now lets look at typical on-line return policy’s. Continue reading

How is the Quality of on Line Ink and Toner?

I’ve been in the printer cartridge business now since 2004 and have had the opportunity to witness many changes not the least being the quality of re manufactured ink & toner cartridges. From the day of individuals filling in their basement with no quality control to the present where large business’s using the latest equipment and quality control methods are putting out superb products. So how is one to know what is a quality printer cartridge and which are junk. Continue reading

Affordable Laser Printers for $750

This is last in our series for choosing printers that fall within certain budget guide lines. In our previous post we talked about printers that fell in the $150, $300 and the $500 range. Now we are going to cover the $750 range which includes machines for the small to medium-size work groups, monochrome lasers that are fast and hold lots of paper, color lasers with good speed, multi-function models that handle heavier volume and most importantly, cheap toner. Continue reading