The more things change

Customer Service Lesson

Picture this, I walk in to a car dealership one day to look around and see if there’s a car on the lot that might interest me. Standing there looking around and here comes the sales associate that will be working with me.  He asks me how I’m doing and we do the normal small talk for a few minutes and then I’m asked what I’m looking for. He seems very nice and say’s he believes he has a model that will be perfect for me. He walk’s me over to where the car is. It looks real nice, right color, right model and the price seems to be just about what I think I can afford. He proceeds to tell me what’s under the hood and the options the car comes with. You won’t believe what happens next! Continue reading

A New Way of Thinking

Ink &Toner Solutions Facade
The Ink & Toner Solutions Building at 12 Main St in Downtown Northampton

Some things change and some will always be the same as we first knew them.

Currently at Ink and Toner Solutions, Inc. we are facebooking, tweeting and now blogging. Our printer products are constantly being innovated and refined by our remanufacturers and are getting  more streamlined every day. Our store has changed from two locations down to a simple white building in historic Northampton for convenience of customer and employee.  Our employees are now more specialized and more relaxed.  We have fun with our work now.  We are all doing what we love.  We threw out the pushy sales people.  We are donating part of our time to working with more local charities and promoting their needs as much as possible.  We even started playing music in the store and put out some treats.

Yes, we are growing and learning and moving things around but while we do, the main idea is still the same: We value, respect and appreciate our customers and are thankful for every chance we get to serve a wonderful product that helps the Planet.  Thank you very much for buying locally.