Tips and Tricks
We all own printers and we all have run across the annoying paper jam that always seems to happen at the worst possible time. So how do you fix the jam and what in the heck causes paper to jam? In this post we are going to look at those questions and try to give you the information you need to prevent or fix a paper jam without having to call in a printer repair tech that is going to charge you anywhere from $80 an hour up to $180. Continue reading
Ink & Toner Solutions is always looking for ways to help our customers and anyone else that uses printers or printer products. Millions of people use the ink jet printer for home or office use but really have no one to turn to when things go wrong. Most of the customer service reps in the big box stores are not printer experts let alone well trained in the complexities of the inkjet machines they sell, so when something goes wrong and the customer calls they usually don’t get an answer. We at Ink & Toner Solutions aim to not only help you get your question answered but more importantly solve the problem.
We believe that the customer should receive as much help, insight and support about the product they bought. Far too often this is not the case. Manufacturers provide the bare minimum of support for their products, often in the form of outsourced tech support which often frustrates us more than the initial problem with our technology. In our constant search for ways to bring this information to our customers we are proud to offer an on-line help site through one of our tech partnerships that is easy to use and has videos to make the explanation of the issue crystal clear. All you do is choose the manufacturer’s name, click on the cartridge that goes into your printer and it brings you to a help page with the most common questions or issues for this machine. On many questions, the option to view a step-by-step video in plain English is provided, just click on the link in the entry about your issue, and the video plays. As always, if the help site does not answer your question, just give us a call and we’ll do our very best to help solve the problem or question you have. Try it out and let us know what you think.
One question we get a lot in our store is “Why do I have a “Drum Near End” error coming up on my Brother printer?” The drum is the part many printers that applies the toner to the paper, so it plays a very important part in the printing process. This error comes up whenever the counter in the Brother printer nears the end of the drum’s useful lifespan. This information is for Brother printers in the DCP, HL and MFC series primarily. Continue reading